This is a wonderful opportunity for someone who is interested in stepping into a Sales Consultant role! There is endless opportunity with this Company and they are willing to coach and develop the right person. PERFORMANCE BASED BONUSES!
Location: Carlsbad, CA, USA
Compensation: $14 to $15 Hourly
Employment Type: Full-Time
Manage incoming + outgoing calls to provide service and ideal resolutions
Inbound/Outbound calls to customers regarding current promotions
Service customer inquiries and complaints via chat, tickets, email etc.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Contact wholesale accounts to inform them of our current promotions
Mail merge marketing material to wholesale shops daily
Provide dedicated service to shops (often resulting in normal CS duties & placing orders)
Develops sales opportunities by researching and identifying potential accounts; building rapport; providing technical information and explanations; preparing quotations
Carry out market research and surveys
Maintains consistent and helpful communication with existing account base
Recommends new products and solutions to achieve growth initiatives
Conducts post-order follow up to ensure customer needs are met
Performs outbound emails and calls, and inbound lead generation follow-up
Act as the primary internal point of contact for customer base
Develops sales skills and implement skills learned
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Some vape experience is preferred
Six months sales experience
Experience with Microsoft tools ( Words, Excel etc.) is also preferred
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Premierehire is the recruiting arm for an exclusive base of extraordinary companies in San Diego County helping them find and engage top talent for full time career opportunities. We work closely with you to ensure the opportunity is a good fit and to provide you with the tools and preparation for a great new hire experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.