This is a great opportunity for someone who is interested in working in an entrepreneurial environment with the opportunity to earn bonus. This is also a great opportunity to grow into a Sales Consultant role with significant commission opportunity! You can start and stay as a Customer Service Rep (CSR) or continue to expand into the Sales Consultant (SDR) role. There a lot of opportunity with this Company and they are willing to coach and develop the right person. PERFORMANCE BASED BONUSES!
Location: Carlsbad, CA, USA
Compensation: $14 to $15 Hourly
Employment Type: Full-Time
- Manage incoming + outgoing calls from clients - retailers and individuals
- Inbound/Outbound calls to inform customers of current promotions
- Service customer inquiries and complaints via chat, tickets, email etc.
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Contact wholesale accounts to inform them of current promotions
- Provide dedicated service to shops (often resulting in placing orders)
- Mail merge marketing material to send to wholesale shops
- Develops sales opportunities by researching and identifying potential accounts, building rapport, providing technical information, preparing quotes
- Carry out market research and surveys
- Recommend new products and solutions to achieve growth
- Conducts post-order follow up to ensure customer needs are met
- Develops sales skills and implement skills learned
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiar with CRM systems
- Customer orientation and ability to adapt to different types of people
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Some vape experience is preferred
- Experience with Microsoft tools ( Words, Excel etc.) is also preferred
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Premierehire is the recruiting arm for an exclusive base of extraordinary companies in San Diego County helping them find and engage top talent for full time career opportunities. We work closely with you to ensure the opportunity is a good fit and to provide you with the tools and preparation for a great new hire experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.