Immediate openings for Customer Service Representatives (CSR) in Carlsbad, CA in a growing On-line Medical supply company.
If you have the attitude and aptitude we will train you to be a standout CSR and provide the opportunity for future career growth.
• Need to have great communication skills and enjoy helping people
• Good computer skills are important – entering client information, e-mail, etc.
• We are keen on career minded people
• Medical terminology knowledge is a plus
• Punctuality is important – we rely on you
• Nice open office workstations that you can make personal
Primary Job Duties:
• Answers all inbound customer service messages in a professional manner within 24 hours
• Amazon messages
• Ebay Messages
• Walmart Messages
• Responsible for answering phone calls
• Research answers or solutions as needed
• Responds to all voice mails
• Maintains customer records by updating account information and leaving notes
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provides assistance through chat
• Responsible for all customer returns, issuing RA numbers, following up regarding return process
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
1. A cover note outlining your qualifications for this position
2. Your resume-preferably in MS Word
3. Your salary history and requirements
4. Include the title of the position in the subject line of the email
Premierehire is the recruiting arm for an exclusive base of extraordinary companies helping them find and engage top talent for full time career opportunities. We work closely with you to ensure the opportunity is a good fit and to provide you with the tools and preparation for a great new hire experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.